Terms of service
Yana Glow — Terms of Service
Last updated: April 2026
1. Overview
This website is operated by Zenvia Group Ltd, trading as Yana Glow, a company registered in England and Wales (Company No. 17110081). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Throughout the site, the terms "we", "us" and "our" refer to Zenvia Group Ltd.
2. Eligibility
You must be at least the age of majority in your country of residence to use this site or make purchases.
3. Products & Services
We make every effort to display products accurately. However:
- Product appearance may vary depending on your device
- We do not guarantee specific results or outcomes
- Product descriptions may change at any time without notice
4. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Modify or discontinue products
Orders are only confirmed once payment has been successfully processed.
5. Pricing & Payments
Prices are subject to change without notice.
Prices may not include:
- Taxes
- Shipping fees
- Customs duties
You agree to provide accurate billing and payment details for all purchases.
6. Shipping & Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- External factors beyond our control
Risk of loss passes to you once the order has been handed to the shipping carrier.
7. Intellectual Property
All content on this website, including text, images, branding, and design, is the property of Yana Glow and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
8. Third-Party Services
We may provide access to third-party tools or links.
We are not responsible for:
- Third-party websites
- External services
- Products or services offered by third parties
9. Relationship with Shopify
Our store is hosted on Shopify Inc., which provides the platform that enables us to offer our products and services.
However, all purchases are made directly with Yana Glow. Shopify is not responsible for any aspect of any transaction between you and Yana Glow, including any injury, loss, or damage arising from purchased products.
10. Privacy
Your personal data is handled in accordance with our Privacy Policy.
11. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Interfere with site functionality or security
- Upload or transmit harmful code
We reserve the right to suspend or terminate access if these terms are violated.
12. Disclaimer of Warranties
All products and services are provided “as is” and “as available”.
We do not guarantee:
- Continuous or uninterrupted service
- Error-free operation
- Specific results or outcomes
13. Limitation of Liability
To the fullest extent permitted by law, Yana Glow shall not be liable for:
- Indirect or consequential damages
- Loss of profits or data
- Dissatisfaction with products
Our total liability shall not exceed the amount paid for the product in question.
14. Indemnification
You agree to indemnify and hold harmless Yana Glow from any claims, damages, or liabilities arising from:
- Your use of the website
- Your breach of these Terms
- Your violation of any applicable laws
15. Termination
We reserve the right to suspend or terminate your access to the Services at any time without notice.
16. Governing Law
These Terms shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to Terms
We may update these Terms at any time.
Continued use of the website constitutes acceptance of any updated Terms.
18. Contact Information
Yana Glow is a trading name of Zenvia Group Ltd, registered in the United Kingdom.
Business Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: support@shopyanaglow.com
Phone: +44 (0) 20 4628 1852