Privacy policy

Yana Glow — Privacy Policy
Last updated: 1 April 2026

1. Introduction

 Zenvia Group Ltd, trading as Yana Glow ("we", "us", "our") operates this website and online store (www.shopyanaglow.com), including all related content, features, tools, products, and services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services.

2. Data Controller

For the purposes of applicable data protection laws, including the UK GDPR, Zenvia Group Ltd (trading as Yana Glow) is the data controller of your personal data.

Contact details:

Zenvia Group Ltd (trading as Yana Glow) 
📧 support@shopyanaglow.com
📞 020 4628 1852
📍 London, United Kingdom

3. Personal Information We Collect

We may collect and process the following categories of personal data:

a) Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

b) Order & Transaction Information

  • Products purchased
  • Order history
  • Payment details (processed securely via third-party providers)

c) Account Information (if applicable)

  • Login credentials
  • Preferences

d) Communications

  • Messages, inquiries, and support requests

e) Device & Technical Data

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information

f) Usage Data

  • Pages viewed
  • Time spent on site
  • Interaction with content

4. How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and improve our Services
  • Process and fulfil orders
  • Communicate with you (including order updates and customer support)
  • Send marketing communications (where consent is provided)
  • Detect and prevent fraud or security issues
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing (UK/EEA)

Where applicable, we rely on the following legal bases:

  • Contractual necessity — to process orders and deliver products
  • Legitimate interests — to improve services and prevent fraud
  • Consent — for marketing communications
  • Legal obligation — to comply with applicable laws

6. How We Share Your Personal Information

We may share your personal information with:

  • Shopify Inc. (our e-commerce platform provider)
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics providers
  • Marketing and analytics partners (e.g., Google, Meta)
  • Service providers and vendors who support our operations

We may also disclose information:

  • When required by law
  • To enforce our terms
  • In connection with a business transaction

7. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify provides the online platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and usage
  • Personalise content and advertising

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of such external sites.

10. International Data Transfers

Your personal data may be transferred and processed outside your country of residence.

Where required, we rely on appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Other legally recognised transfer mechanisms

11. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

12. Data Security

We implement reasonable technical and organisational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

13. Your Rights (UK/EEA Residents)

You may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 support@shopyanaglow.com

You also have the right to lodge a complaint with your local data protection authority (e.g., the UK Information Commissioner’s Office).

14. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

16. Contact Us

Zenvia Group Ltd ( trading as Yana Glow)

📧 support@shopyanaglow.com
📞 020 4628 1852
📍 London, United Kingdom