Shipping policy

Yana Glow — Shipping Policy
Last updated: April 2026

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

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2. Shipping Locations

We currently ship to the following regions:

  • United States
  • Canada
  • United Kingdom
  • Europe

For all other international locations, orders may still be fulfilled with an estimated delivery time of 7–15 business days.

3. Shipping Times

Estimated delivery times vary depending on product availability and warehouse location:

  • Local warehouse (UK, EU, USA, Canada):
    5–10 business days
  • International shipping (e.g. from China):
    7–15 business days

Please note that delivery times are estimates and may vary.

4. Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

Please allow 2–5 days for tracking updates to appear after shipment.

5. Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs clearance procedures
  • High demand periods
  • Carrier delays
  • Public holidays or external disruptions

Yana Glow is not responsible for delays caused by external factors beyond our control.

6. Split Shipments

In some cases, your order may be shipped in multiple packages from different warehouses to ensure faster delivery.

You will receive separate tracking details if this occurs.

7. Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes depending on your country.

These charges, if applicable, are the responsibility of the customer.

8. Incorrect Address

Please ensure your shipping details are correct at checkout.

Yana Glow is not responsible for orders delivered to incorrect addresses provided by the customer.

9. Lost or Delayed Orders

If your order has not arrived within the expected delivery window, please contact us at:

📧 support@shopyanaglow.com

We will investigate and offer a suitable resolution, including replacement or refund where applicable.

10. Contact

For any shipping-related inquiries, please contact:

📧 support@shopyanaglow.com