Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 7–15 business days depending on your location. Express options may be available at checkout.
Do you ship internationally?
Yes! We ship to multiple countries worldwide. Shipping times and costs vary by destination and will be shown at checkout.
How can I track my order?
Once your order is dispatched, you'll receive a tracking number by email. You can also track your order anytime using our Order Tracking page.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Please contact us to initiate a return.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we'll make it right.
Products & Skincare
Are your products suitable for sensitive skin?
Most of our skincare products are formulated to be gentle and suitable for all skin types. We recommend checking the ingredient list on each product page. If you have specific concerns, please consult a dermatologist.
How do I use the LED Face Mask / skincare devices?
Each device comes with a detailed instruction guide. We also recommend starting with shorter sessions (10–15 minutes) and gradually increasing as your skin adjusts.
Are your collagen products safe to use daily?
Yes, our collagen supplements and skincare products are designed for daily use. Follow the recommended usage instructions on each product for best results.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast, secure checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments. We never store your card details.
Still Have Questions?
We're here to help! Contact us and our team will get back to you as soon as possible.